Help center

Frequently asked questions

Here are some answers to popular questions you may have about our brand and products. Got a questions we haven't answered? Please get in touch and we would love to help Contact us here

Shipping + Delivery

  • Domestic shipping can take up to 5 business days.

    International shipping could take up to 14 business days.

    All orders come with tracking, so you can keep an eye on when your R+R goodies will arrive.

  • Free worldwide shipping for order over $200.

    We offer a flat rate shipping and always shipped with Australia Post.


    Australian Shipping
    Standard - $7.95
    Express - $15.95

    United States Shipping
    Standard - $18 USD
    Express - $29 USD

    Canada Shipping
    Standard - $34 CA
    Express - $53 CA

    Europe Shipping
    Standard - €23
    Express - €37

    All taxes and duties are included in the product price, no surprise fees on delivery.

  • Yes, we do! ROSE + REGGIE ships internationally to the USA, Canada, Europe, New Zealand and the UK.

    International shipping rates and estimated delivery times will be shown at checkout based on your location.

    Duties and taxes are covered where available through our international shipping partner, so there should be no surprise fees on arrival.

  • We use NO plastic packaging.

    Our products are protected using biodegradable cassava bags, then shipped in compostable postage bags, thanks to Hero Packaging.

Returns + Refunds

  • Yes, we offer 30 days from when you receive your purchase refunds.

    All sale items are final.

    All returned items must be UNWORN, with tags intact. Free from make-up stains and perfume.

  • A refund request can be submitted within 30 days of purchase.

  • Customers are responsible for the cost of shipping their return back to us. We recommend using a tracked shipping service, as ROSE + REGGIE is not responsible for returns that are lost in transit.

    If your item is faulty, damaged, or you received the wrong item, please contact us so we can make it right.

  • Of course! Exchanges are great if you wish to change sizes or colours.

    Items must be unworn, with tags intact, items free from make-up stains and perfume.

    While we can't accept a return for a sale item, we can exchange the item for you.

  • We want you to love your new ROSE + REGGIE piece.

    If you wish to return or exchange, please email hello@roseandreggie.com

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