Returns, Exchanges + Refunds

We want you to love your ROSE + REGGIE pieces. If something isn't quite right, we're here to help.

Please read our Returns, Exchanges + Refunds Policy below before requesting a return.

Returns

We offer a 30-day return policy, meaning you have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be:

• Unworn, unwashed and unused.

• In its original condition.

• With all original tags attached.

• Free from makeup, fake tan, perfume, odours or any signs of wear.

• Returned with proof of purchase.

To request a return, please email hello@roseandreggie.com before sending your item back. Returns sent without prior approval may not be accepted.

Once your return has been approved, your item must be posted back within 14 days. Returns shipped after this timeframe may no longer be accepted and your return request may be cancelled.

Return Shipping

Customers are responsible for the cost of returning their item unless it is faulty, damaged or the incorrect item was received.

We recommend using a tracked shipping service, as ROSE + REGGIE cannot accept responsibility for returns lost in transit.

Exchanges

Need a different size or colour? No problem!

We offer 30-day exchanges from the date your order is delivered.

You may exchange your item for:

• The same style in another size.

• A different colour (where available).

• Another item of the same value or less.

If you choose an item of a lower value, the remaining balance will be issued as store credit.

To be eligible for an exchange, your item must be:

• Unworn and unwashed.

• In its original condition with all original tags attached.

• Free from makeup, fake tan, perfume, odours or any signs of wear.

Once your exchange has been approved, your item must be posted back within 14 days. Exchanges shipped after this timeframe may no longer be accepted.

Sale Items

Items purchased during a promotional sale are eligible for a store credit or exchange only, unless deemed faulty or required by Australian Consumer Law.

Items marked as Final Sale cannot be returned or exchanged unless they are faulty.

Gift cards cannot be returned or refunded.

Bundles + Promotional Offers

Where items are purchased as part of a bundle, multi-buy promotion or special offer (including offers such as Buy 2, Get 1 Free), the promotional pricing applies to the entire purchase.

If part of a bundle or promotional offer is returned, the promotional pricing will no longer apply. Your refund will be adjusted to reflect the full-price value of the item(s) you keep, with the applicable discount deducted from your refund.

Alternatively, you may return the entire bundle in accordance with this policy.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If you believe your item is faulty, damaged or you've received the wrong item, please email hello@roseandreggie.com as soon as possible with your order number and photos of the issue so we can assess it and make it right.

Refunds

Once your return has been received and inspected, we'll let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please allow time for your bank or payment provider to process the refund.

Original shipping charges are non-refundable unless your item is faulty, damaged or incorrect.