Returns, Exchanges + Refunds

We want you to love your ROSE + REGGIE pieces. If something isn't quite right, we're here to help.

Please read our Returns, Exchanges + Refunds Policy below before requesting a return or exchange.

Returns

We offer a 30-day return policy, meaning you have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be:

• Unworn, unwashed and unused

• In its original condition

• With all original tags attached

• Free from makeup, fake tan, perfume, odours or any signs of wear

• Returned with proof of purchase

To request a return, please email hello@roseandreggie.com before sending your item back. Returns sent without prior approval may not be accepted.

Once your return has been approved, your item must be posted back within 14 days. Returns shipped after this timeframe may no longer be accepted and your return request may be cancelled.

Return Protection

Return Protection

Return Protection is available to add to eligible Australian and New Zealand orders at checkout for $2.99.

If you purchase Return Protection, ROSE + REGGIE will cover the cost of one return shipping label per order, which can be used for an eligible return or exchange.

Return Protection also allows sale items to be returned for a refund to your original payment method, provided they meet our standard return conditions.

Return Protection includes:

• One prepaid return shipping label per order
• Returns or exchanges requested within 30 days of delivery
• Returns of eligible full-priced items
• Returns of sale items for a refund
• Exchanges for another size, colour or eligible item

Return Protection must be purchased at checkout and cannot be added after an order has been placed.

The Return Protection fee and original shipping charges are non-refundable.

Items marked Final Sale remain ineligible for change-of-mind returns or exchanges, even where Return Protection has been purchased, unless required by applicable consumer law.

Return Shipping

If you purchased Return Protection, we will provide one prepaid return shipping label for your eligible return or exchange.

If you did not purchase Return Protection, you are responsible for the cost of shipping your item back to us unless your item is faulty, damaged, incorrect, or we are otherwise required to cover the cost under applicable consumer law.

For customer-paid returns, we recommend using a tracked shipping service. ROSE + REGGIE cannot accept responsibility for returns lost in transit.

Exchanges

Need a different size or colour? No problem!

We offer exchanges within 30 days of delivery.

You may exchange your item for:

• The same style in another size

• A different colour, where available

• Another item of the same value or less

If you choose an item of a lower value, the remaining balance will be issued as store credit.

To be eligible for an exchange, your item must be:

• Unworn, unwashed and unused

• In its original condition

• With all original tags attached

• Free from makeup, fake tan, perfume, odours or any signs of wear

Once your exchange has been approved, your item must be posted back within 14 days. Exchanges shipped after this timeframe may no longer be accepted.

If you purchased Return Protection, your included prepaid return shipping label can be used to send your item back to us for an eligible exchange.

Return Protection covers the shipping of your item back to ROSE + REGGIE only. Any additional shipping costs associated with an exchange may apply unless otherwise stated.

All exchanges are subject to stock availability.

Sale Items

Items purchased during a promotional sale are normally eligible for store credit or exchange only.

However, if Return Protection was purchased with your order, eligible sale items may be returned within 30 days of delivery for a refund to your original payment method, provided they meet all standard return conditions.

If Return Protection was not purchased, sale items remain eligible for store credit or exchange only.

Items marked Final Sale cannot be returned or exchanged for change of mind, regardless of whether Return Protection was purchased, unless the item is faulty or your rights under applicable consumer law apply.

Gift cards cannot be returned or refunded.

Bundles + Promotional Offers

Where items are purchased as part of a bundle, multi-buy promotion or special offer — including offers such as Buy 3, Get 1 Free — the promotional pricing applies to the entire purchase.

If part of a bundle or promotional offer is returned, the promotional pricing will be recalculated based on the items you choose to keep. Your refund or store credit will be adjusted accordingly to reflect the applicable promotional discount.

For example, if returning an item means your remaining purchase no longer qualifies for the original promotion, the value of the discount may be deducted from your refund or store credit.

Alternatively, you may return the entire eligible bundle in accordance with this Returns Policy.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If you believe your item is faulty or damaged, or you've received the wrong item, please email hello@roseandreggie.comas soon as possible with your order number and photos of the issue so we can assess it and make it right.

You do not need to have purchased Return Protection for a faulty, damaged or incorrect item.

Where ROSE + REGGIE is responsible for the return, we will cover applicable return shipping costs in accordance with Australian Consumer Law or other applicable consumer guarantees.

Nothing in this Returns Policy is intended to exclude or limit any rights you may have under applicable consumer law.

Refunds

Once your return has been received and inspected, we'll let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges are non-refundable for change-of-mind returns.

The Return Protection fee is also non-refundable, including where Return Protection is not used.

Where an item is faulty, damaged, incorrect or consumer law otherwise requires it, applicable shipping charges will be handled in accordance with your consumer rights.

New Zealand Returns

New Zealand customers are eligible to purchase Return Protection at checkout.

If Return Protection is purchased, it can be used for one eligible return or exchange shipping label per order, subject to the conditions outlined above.

If Return Protection is not purchased, New Zealand customers are responsible for arranging and paying for their return shipping.

Any duties, taxes or other charges associated with international orders are handled in accordance with applicable law and are not refundable by ROSE + REGGIE unless otherwise required.