Returns + Refunds

We want you to love your ROSE + REGGIE pieces. If something isn't quite right, we're here to help.

To request a return or exchange, simply email us at hello@roseandreggie.com within 30 days of your order being shipped.

Returns + Refunds

We offer 30-day returns on all eligible full-priced items from the date your order is shipped. 

Once your return request has been approved, your item must be shipped back to us within 14 days. Returns sent after this timeframe may no longer be accepted and your return request may be cancelled.

To be eligible for a return, items must be:

• Unworn and unwashed.

• In their original condition with all tags attached.

• Free from makeup, fake tan, perfume or any other marks or scents.

Once we receive and inspect your return, we'll process your refund to your original payment method.

Please note:

• Return shipping costs are the responsibility of the customer unless the item is faulty or we have sent the incorrect item.

• Original shipping costs are non-refundable.

Exchanges

Need a different size or colour? No problem!

We offer 30-day exchanges from the date your order is shipped.

Once your exchange request has been approved, your item must be shipped back to us within 14 days. Exchanges sent after this timeframe may no longer be accepted and your request may be cancelled.

You can exchange your item for:

• The same style in a different size.

• A different colour (where available).

• Another item of the same value or less.

If you exchange for an item of a lower value, the difference will be issued as a store credit.

To be eligible for an exchange, garments must be:

• Unworn and unwashed.

• In their original condition with all tags attached.

• Free from makeup, fake tan, perfume or any other marks or scents.

Sale Items

Items purchased during a promotional sale are eligible for a store credit or exchange only unless deemed faulty or required by Australian Consumer Law. Final clearance items marked as Final Sale cannot be returned or exchanged unless they are faulty.

Bundles & Promotional Offers

Where items are purchased as part of a bundle, multi-buy offer or promotional discount (such as "Buy 2, Get 1 Free" or a bundle price), the offer applies to the entire purchase.

If part of a bundle is returned, the promotional pricing will no longer apply. Your refund will be adjusted to reflect the full-price value of the items you keep, with any applicable discount deducted from the refund amount.

If you'd prefer not to have your refund adjusted, you're welcome to return the entire bundle for a full refund (subject to our returns policy).

Faulty or Incorrect Items

If you believe your item is faulty, damaged, or you've received the wrong item, please contact us at hello@roseandreggie.com as soon as possible. We'll work with you to resolve the issue as quickly as possible.